Athens Atrium Hotel & Suites

While booking the stay through venere.com (reservation #8054836), the hotel charged ALL the sum of the stay PRIOR to all the terms and conditions (my Bank confirmed me, that it was a real charge, not a block). I contacted the hotel, but did not get any reasonable explanations for the charge against the rules and conditions from the hotel authorities (on most of the letters I did not get an answer at all). Because of the not proper client relationship on the part of the hotel, I was very disappointed and cancelled the reservation. The cancellation was performed under terms and conditions, without any penalty – that was conformed by the e-mail sent to me. The cancellation was performed on 11 of February, but did not get the money back! I contacted with the hotel authorities on the 1 of March, and get the confirmation that there was a program error, so they’ll correct it and I’ll receive my money back in day or two. Unfortunately, I still did not get them. I sent letters to the hotel but get no answers. Now my Bank (in cooperation with Visa) is performing the investigation. I’m using the booking of the hotels through the internet for many years, but that is the first time I’m getting such a problem. Please be careful while dealing with Athens Atrium Hotel & Suites if you do not want to lose your time and money. By the way, because the charge was performed prior all the term, the money charged from my credit card by the hotel were overdraft money, so the interest was accrued on the sum.

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